Softphone protocol association

Set Program Association For Phone Numbers

It is common these days to see telephone numbers hyperlinked on websites, clicking these links will populate the phone number into an associated program on your computer to dial. 

Some of the more common applications ("Softphones") are: 
  1. 3CX
  2. Microsoft Teams
  3. Skype
  4. Cisco Jabber
  5. Line2
If you have a softphone installed on your computer and clicking the phone number links does not do anything you will probably need to set the correct association in the Windows Control panel. 

To do this in Windows 10: 
  1. Go to the Start menu and type Settings and open the Settings App
  2. Select the Apps tile
  3. Select Default Apps
  4. At the bottom of the page you will find the following link, click it
  5. Locate the TEL (URL: tel Protocol) and then associate your Softphone application with it. 

    • Related Articles

    • Windows 10 Patch Instructions

      You will need to log out of DebtCol and then run the windows 10 patch (attached). You will need to open the file then click on extract Click on Extract all then select a destination to extract the files to and click extract It will then ask for a ...
    • New User Request

      If you would like to request a new user to be set up at your site please click the below link and submit the form  New User Form
    • Printing PDF issues

      If you are experiencing issues printing PDF's from Debtcol there are 3 things you can do to fix this.  Open Adobe PDF then go to Edit> Preferences> Security (Enhanced), then disable the "Enable Protected Mode at startup" Feature From Internet ...